24/7 Security Monitoring - HLM Security Group

Professional Monitoring Services

Our state-of-the-art monitoring center operates 24/7/365, staffed by trained security professionals ready to respond to any incident. We provide the peace of mind that comes from knowing your property is always being watched.

Monitoring Services:

24/7/365 monitoring by certified operators
Immediate alarm verification and response
Video verification of security events
Police and emergency service dispatch
Regular system health monitoring
Detailed incident reporting

Our Response Protocol

Swift, systematic response to every security event

1. Alarm Received

Our monitoring center receives the alarm signal instantly and begins verification process.

2. Video Verification

If CCTV is integrated, operators view live footage to assess the situation.

3. Contact Owner

We attempt to contact the property owner or designated contacts immediately.

4. Emergency Dispatch

If needed, we dispatch police, fire, or medical services to your location.

5. Follow-Up

Complete incident documentation and follow-up to ensure resolution.

6. Reporting

Detailed reports provided for insurance and record-keeping purposes.

Our Monitoring Center

State-of-the-art facility with redundant systems and trained professionals

Redundant Systems

Multiple communication paths, backup power, and failover systems ensure continuous operation even during emergencies.

Trained Operators

All operators are certified security professionals with extensive training in emergency response and verification procedures.

Video Verification

Integrated CCTV viewing allows operators to visually verify alarms before dispatching emergency services.

Multi-Signal Monitoring

Monitor intrusion, fire, medical, panic, and environmental alarms from a single platform.

GPS Tracking

Track mobile patrol units and security personnel in real-time for rapid response coordination.

Detailed Reporting

Comprehensive incident reports, activity logs, and monthly summaries for your records and insurance.

Monitoring Service Plans

Basic Monitoring

Essential Protection

24/7 alarm monitoring
Emergency service dispatch
Basic incident reporting
Phone and email notifications
Monthly activity reports

Premium Monitoring

Enhanced Security

All Basic features
Video verification
Priority response
Mobile app notifications
Detailed incident reports
System health monitoring

Enterprise Monitoring

Complete Protection

All Premium features
Dedicated account manager
Custom response protocols
Integration with security personnel
Advanced analytics
Quarterly security reviews

What We Monitor

Comprehensive monitoring across all security systems and sensors

Intrusion Alarms

Door/window sensors, motion detectors, glass break sensors, and perimeter protection systems.

Fire & Smoke

Smoke detectors, heat sensors, and fire alarm systems with direct fire service notification.

Medical Alerts

Panic buttons, medical alert pendants, and emergency call systems for immediate assistance.

Environmental

Water leak detection, temperature monitoring, and environmental hazard sensors.

Access Control

Unauthorized access attempts, forced door alarms, and access violation notifications.

CCTV Systems

Video analytics alerts, camera tampering, and system health monitoring.

24/7 Professional Monitoring